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In this study, it has been tried to determine employees the 4 and 5 stars accommodation business in Kuşadası the factors that cause stress, methods they use to cope with stress and which attitudes they display in case of stress. As a result of the research, it has been determined that the most important factor causing stress on hotel employees is the "workload / career" factor. Employees' most preferred method in the strategies of coping with stress was determined as "believing that you are doing the best you can" in the positivity dimension. The results regarding the attitudes of the employees in the situation of stress, were found to be a reaction factor towards the work. Another result of the study is that there is a significant difference between some demographic characteristics of hotel employees and their stress-inducing factors, their stress coping strategies and their attitudes in stress. |
