Supplemental Material, sj-pdf-3-jsr-10.1177_1094670521989440 - A Cross-National Service Strategy to Manage Product Returns: E-Tailers’ Return Policies and the Legitimating Role of the Institutional Environment
| Autor: | Gäthke, Jana, Gelbrich, Katja, Chen, Shan |
|---|---|
| Rok vydání: | 2021 |
| Předmět: | |
| ISSN: | 1094-6705 |
| DOI: | 10.25384/sage.14080116 |
| Popis: | Supplemental Material, sj-pdf-3-jsr-10.1177_1094670521989440 for A Cross-National Service Strategy to Manage Product Returns: E-Tailers’ Return Policies and the Legitimating Role of the Institutional Environment by Jana Gäthke, Katja Gelbrich and Shan Chen in Journal of Service Research |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|