Pharmacy Survey on Patient Safety Culture: Benchmarking Results
| Autor: | Thomas Delate, Kelly A Swartzendruber, Julia E. Rawlings, Sheryl J. Herner |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
Counseling
medicine.medical_specialty Safety Management Leadership and Management Staffing Psychological intervention MEDLINE Pharmacy Pharmacists 03 medical and health sciences Patient safety 0302 clinical medicine Nursing Cronbach's alpha Surveys and Questionnaires Health care medicine Humans 030212 general & internal medicine Pharmacies business.industry 030503 health policy & services Communication Public Health Environmental and Occupational Health Benchmarking Cross-Sectional Studies Family medicine Pharmaceutical Services Patient Safety 0305 other medical science business Delivery of Health Care |
| Zdroj: | Journal of patient safety. 13(1) |
| ISSN: | 1549-8425 |
| Popis: | Objective This study's objective was to assess the patient safety culture in a large, integrated health delivery system's pharmacy department to allow for benchmarking with other health systems. Methods This was a cross-sectional survey conducted in a pharmacy department consisting of staff members who provide dispensing, clinical, and support services within an integrated health delivery system. The U.S. Agency for Healthcare Research and Quality's 11-composite, validated Pharmacy Survey on Patient Safety Culture questionnaire was transcribed into an online format. All departmental staff members were invited to participate in this anonymous survey. Cronbach α and overall results and contrasts between dispensing and clinical services staff and dispensing pharmacists and technicians/clerks as percentage positive scores (PPSs) are presented. Differences in contrasts were assessed with χ tests of association. Results Completed questionnaires were received from 598 (69.9%) of 855 employees. Cronbach α ranged from 0.55 to 0.90. Overall, the highest and lowest composite PPSs were for patient counseling (94.5%) and staffing and work pressure (44.7%), respectively. Compared with dispensing service, the clinical service participants had statistically higher PPSs for all composites except patient counseling, communication about mistakes, and staffing and work pressure (all P > 0.05). The technicians/clerks had a statistically higher PPS compared with the pharmacists for communication about mistakes (P = 0.007). All other composites were equivalent between groups. Conclusions Patient counseling consistently had the highest PPS among composites measured, but opportunities existed for improvement in all aspects measured. Future research should identify and assess interventions targeted to improving the patient safety culture in pharmacy. |
| Databáze: | OpenAIRE |
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