Customer-pulled and provider-pushed pathways for product-service system
| Autor: | Veridiana Rotondaro Pereira, Marly Monteiro de Carvalho, Melanie Kreye |
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| Rok vydání: | 2019 |
| Předmět: |
Value (ethics)
Strategy and Management media_common.quotation_subject NEGÓCIOS Industrial and Manufacturing Engineering Systems development Originality Order (exchange) 0502 economics and business Health care Industrial organization media_common business.industry 05 social sciences Service systems Product-service system Business ecosystem Computer Science Applications Control and Systems Engineering Capital (economics) Healthcare industry 050211 marketing Servitization business 050203 business & management Software |
| Zdroj: | Repositório Institucional da USP (Biblioteca Digital da Produção Intelectual) Universidade de São Paulo (USP) instacron:USP Veridiana, P, Kreye, M & Monteiro de Carvalho, M 2019, ' Customer-pulled and provider-pushed pathways for product-service system: The contingent effect of the business ecosystems ', Journal of Manufacturing Technology Management, vol. 30, no. 4, pp. 729-747 . https://doi.org/10.1108/JMTM-07-2018-0209 |
| ISSN: | 1741-038X |
| DOI: | 10.1108/jmtm-07-2018-0209 |
| Popis: | Purpose The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled. Design/methodology/approach The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject. Findings The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE. Originality/value The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry. |
| Databáze: | OpenAIRE |
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