The factors that affect public participation for effective municipal service delivery: A case of ward committees
| Autor: | R. R. Ramphal, Calvin Naidoo |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
021110 strategic
defence & security studies Interview Service delivery framework 05 social sciences 0211 other engineering and technologies 02 engineering and technology Transparency (behavior) Metropolitan area Industrial and Manufacturing Engineering Structural equation modeling 0506 political science Nursing Public participation Accountability 050602 political science & public administration Facilitation Sociology |
| Zdroj: | South African Journal of Industrial Engineering, Volume: 29, Issue: 4, Pages: 82-93, Published: DEC 2018 |
| Popis: | This study sought to determine the factors that affect public participation (PP) for effective municipal service delivery by interviewing ward committee members in the Ekurhuleni Metropolitan Municipality in South Africa. Data were collected using a semi-structured questionnaire, and factor analysis and structural equation modelling were done. Seven factors were grouped as (1) facilitation of service delivery (SD) factors (i.e., public participation; accountability and transparency; people centeredness; communication; gender representation; and healthy relationships) and (2) factors that impede service delivery (i.e., power struggles). Region, race, and knowledge of the Batho Pele principles determined the perception of SD. The facilitation factors of PP for effective SD should be encouraged, while power struggles must be minimised for effective SD in South Africa. Hierdie studie het gepoog om die faktore wat die publiek se deelname in munisipale dienslewering bepaal deur onderhoude met raadslede in die Ekurhuleni Metropool Stadsraad in Suid-Afrika te voer. Data is versamel deur 'n gedeeltelik gestruktureerde meningspeiling. Daarmee saam is faktoranalise en strukturele vergelykingsmodellering uitgevoer. Sewe faktore is saam gegroepeer as (1) diensleweringfasiliteringsfaktore (die publiek se deelname, aanspreeklikheid en deursigtigheid, mens-gesentreerdheid, kommunikasie, geslag verteenwoordiging en gesonde verhoudings) en (2) faktore wat dienslewering belemmer (magstryde). Gebied, ras en kennis van die Batho Pele-beginsels het die persepsie van dienslewering bepaal. Die fasiliteringfaktore van die publiek se deelname vir doeltreffende dienslewering moet aangemoedig word, terwyl magstryde geminimeer moet word vir effektiewe dienslewering in Suid-Afrika. |
| Databáze: | OpenAIRE |
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