Impact of improved primary care on patient satisfaction: Results of a pilot study in the University of the Philippines
| Autor: | Antonio L. Dans, Jesusa T. Catabui, Leonila F. Dans, Nannette B Sundiang, Jose Rafael A. Marfori, Jayson T. Celeste, Mia P. Rey, Cara Lois T. Galingana, Regine Ynez H. De Mesa |
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| Rok vydání: | 2019 |
| Předmět: |
Adult
Male medicine.medical_specialty Waiting Lists Philippines Pilot Projects Primary care 03 medical and health sciences Patient satisfaction Nursing Surveys and Questionnaires Health care Patient experience Medicine Humans Health policy biology Primary Health Care business.industry 030503 health policy & services Health Policy Public health Retraining Continuity of Patient Care Quality Improvement Patient Satisfaction Toll biology.protein Female 0305 other medical science business |
| Zdroj: | The International journal of health planning and managementREFERENCES. 34(4) |
| ISSN: | 1099-1751 |
| Popis: | Primary care is generally perceived by the public as an inefficient, low-quality source of health care in the Philippines. Taking a toll on local health policies, the repercussions of these views warrant a more holistic approach in understanding patient experience. This paper evaluates the impact of strengthening primary care services on patient satisfaction at the University of the Philippines Health Service (UPHS). A prevalidated 16-item, 5-scale questionnaire was distributed to 200 eligible patients at the start of the study in 2016 and then again in 2017. A significant increase of highly satisfied patients in 13 of 16 questionnaire items was recorded after primary care services in the facility were strengthened. The highest satisfaction scores were reported for overall wait times, coordination of care, and health advice. Our findings suggest that improvements in primary care services through digitalizing health records, financing laboratory and pharmaceutical services, and retraining staff accounts for significant improvements in patient satisfaction. This ultimately bears potential for better clinical outcomes in form of patient retention and long-term care. |
| Databáze: | OpenAIRE |
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