Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem

Autor:	Justin D. Shanks, Sara Mannheimer, Scott W. H. Young, David Swedman, Doralyn Rossmann
Rok vydání:	2019
Předmět:	Service (business) Process management Blueprint Computer science business.industry Process (engineering) Service design ComputingMilieux_LEGALASPECTSOFCOMPUTING Library and Information Sciences business
Zdroj:	Public Library Quarterly. 39:190-211
ISSN:	1541-1540 0161-6846
Popis:	Service blueprinting is a method for designing, assessing, and improving services. This article provides a practical overview of the service blueprinting process for library technology services. We begin by outlining the recent conversation around library technologies, service design, and service blueprinting. We then detail an iterative case study for the creation process of a service blueprint, followed by a discussion of the service insights and improvements that resulted from this activity. We conclude by offering a set of recommendations for creating and analyzing service blueprints. Ultimately, the service blueprint is a useful tool for understanding the operation of a service, and for situating that service within a broader and interconnected library ecosystem.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::494248698ff727bd4ac2dcb6abcfb349 https://doi.org/10.1080/01616846.2019.1637222 Zobrazit plný text záznamu