Service Quality Framework for private higher open distance e-learning institutions in South -Africa
| Autor: | van Antwerpen, Sumei, Dirkse van Schalkwyk, Riaan |
|---|---|
| Rok vydání: | 2023 |
| Předmět: | |
| Zdroj: | The Journal of Quality in Education The Journal of Quality in Education; Vol. 13 No. 21 (2023): Education in the context of artificial intelligence; 32-44 The Journal of Quality in Education; Vol. 13 No. 21 (2023): L'Education dans le contexte de l'Intelligence Artificielle; 32-44 |
| ISSN: | 2028-1897 |
| DOI: | 10.37870/joqie.v13i21.346 |
| Popis: | The primary purpose of this paper was to develop an industry-specific service quality framework for private higher education institutions in an open distance e-learning environment in South Africa. Service quality for higher education operations is a key performance objective due to the increasingly competitive, marketing-oriented and highly regulated environment. Using a quantitative research approach, this research was conducted at two private higher education institutes. Data analysis included an exploratory factor analysis (EFA) approach followed by confirmatory factor analysis (CFA). Finally, a service quality framework was compiled consisting of four primary constructs. The paper makes a pioneering contribution and bridges a significant gap with the development of the first Open Distance and e-Learning service quality framework for private higher education institutions in South Africa. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|