Experienced Quality of Post-Acute and Long-Term Care From the Care Recipient's Perspective-A Conceptual Framework
| Autor: | Gaby Odekerken-Schröder, Sandra M.G. Zwakhalen, Katya Y. J. Sion, Roy Haex, Hilde Verbeek, Jos M. G. A. Schols, Jan P.H. Hamers |
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| Přispěvatelé: | Promovendi PHPC, Health Services Research, RS: CAPHRI - R1 - Ageing and Long-Term Care, RS: Academische Werkplaats Ouderenzorg, RS: GSBE Theme Learning and Work, RS: GSBE Theme Data-Driven Decision-Making, Marketing & Supply Chain Management, Family Medicine |
| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: |
Quality Assurance
Health Care experienced quality of care SATISFACTION media_common.quotation_subject CONSUMER PERCEPTIONS caring relationships SERVICE QUALITY 03 medical and health sciences 0302 clinical medicine Nursing Patient-Centered Care Health care Humans Medicine Quality (business) 030212 general & internal medicine General Nursing SCALE Aged media_common Aged 80 and over Relationship-centered care Physician-Patient Relations Service quality business.industry Health Policy DEMENTIA Perspective (graphical) General Medicine Long-Term Care Quality Improvement Transparency (behavior) care recipient perspective quality framework Patient Outcome Assessment perceived outcomes MODEL Long-term care Conceptual framework Patient Satisfaction Scale (social sciences) HEALTH-CARE Geriatrics and Gerontology REPORTED OUTCOME MEASURES business 030217 neurology & neurosurgery OF-LIFE MEASURES |
| Zdroj: | Journal of the American Medical Directors Association, 20(11), 1386-1390. Elsevier Science |
| ISSN: | 1525-8610 |
| Popis: | This article aims to conceptualize experienced quality of post-acute and long-term care for older people as perceived by care recipients. An iterative literature review and consultations with stakeholders led to the development of the INDividually Experienced QUAlity of Long-term care (INDEXQUAL) framework. INDEXQUAL presents the process of an individual care experience consisting of a pre (expectations), during (experiences), and post (assessment) phase. Expectations are formed prior to an experience by personal needs, past experiences, and word-of-mouth. An experience follows, which consists of interactions between the players in the caring relationships. Lastly, this experience is assessed by addressing what happened and how it happened (perceived care services), how this influenced the care recipient's health status (perceived care outcomes), and how this made the care recipient feel (satisfaction). INDEXQUAL can serve as a framework to select or develop methods to assess experienced quality of long-term care. It can provide a framework for quality monitoring, improvement, and transparency. (C) 2019 AMDA - The Society for Post-Acute and Long-Term Care Medicine. |
| Databáze: | OpenAIRE |
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