Function of the Medical Team Quarterback: Patient, Family, and Physician Perspectives on Team Care Coordination in Patient- and Family-Centered Primary Care
| Autor: | Dominick L. Frosch, Jennifer Sweeney, Wendy Nickel, Mary Minniti, Marlaine Figueroa Gray, Robert J. Reid, Clarissa Hsu, Barb Forss, Karin E. Johnson, Katie Coleman, Tracy M. Mroz |
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| Rok vydání: | 2019 |
| Předmět: |
Adult
Male Patients Attitude of Health Personnel media_common.quotation_subject MEDLINE Context (language use) 030204 cardiovascular system & hematology 03 medical and health sciences Young Adult 0302 clinical medicine Nursing Patient-Centered Care Physicians Medicine Humans In patient Family 030212 general & internal medicine Medical diagnosis Function (engineering) media_common Aged Patient Care Team Primary Health Care business.industry Primary care physician General Medicine Focus Groups Middle Aged Original Research & Contributions Focus group Medical team Female business Attitude to Health |
| Zdroj: | The Permanente journal. 23 |
| ISSN: | 1552-5775 |
| Popis: | Context Patient- and family-centered care (PFCC) literature is growing, but few reports present patient, caregiver, and practitioner perspectives about care coordination in a team-based model. Objective To understand the patient's, caregiver's, and physician's ideal forms of PFCC, we investigated the function of the medical team quarterback, who coordinates and advocates for appropriate care, and probed to understand how the quarterback works with a team to contribute to ideal PFCC. Design and main outcome measures Nine focus groups with 92 participants were held in 3 major cities. Patients (n = 35) and family members (n = 36) were recruited through market research groups. Physicians (n = 21) were recruited by the American College of Physicians. Focus group transcripts were analyzed and coded using inductive analysis. Results The quarterback emerged as an important function for addressing care gaps and improving the care experience. We identified 6 themes articulated by participants that defined the role of a medical team quarterback: Overseeing care; coordinating diagnoses, tests, and treatments; advocating for patients; identifying and respecting patient values; proactively communicating; and solving problems. Patients and family members in our sample were open to different members of the care team acting as quarterback in coordination with the physician. Conclusion Medical team quarterbacks were perceived as enhancing team-based care by facilitating the coordination/communication that is critical to PFCC. Patients and family members acknowledged that PFCC can be delivered by different members of the medical team if the care felt organized and coordinated with the primary care physician. |
| Databáze: | OpenAIRE |
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