Customer Relationship Management through Mobile Technologies: Exploratory Study on Indian Youth

Autor: Sapna Rakesh, Arpita Khare
Rok vydání: 2012
Předmět:
Zdroj: International Journal of Information Systems and Social Change (IJISSC). 3(4):65-83
DOI: 10.4018/jissc.2012100105
Popis: Companies are increasingly using technology to target their customers and build relationship with them. Customer relationship management is perceived as a strategy which harnesses technology for providing more value to customers through customized products and services. However, technology now extends beyond the peripheries of Internet to mobile-based systems. The research was directed towards understanding the viability and scope of mobile marketing strategies in India. The acceptance of mobile marketing as a medium for dissemination of promotional information and product launches by companies was studied.
Databáze: OpenAIRE