Does network quality matter? A field study of mobile user satisfaction
| Autor: | Eren Boz, Antti Oulasvirta, Kalevi Kilkki, Benjamin Finley, Heikki Hämmäinen, Jukka Manner |
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| Rok vydání: | 2018 |
| Předmět: |
Networking and Internet Architecture (cs.NI)
FOS: Computer and information sciences Multimedia ta213 Computer Networks and Communications Computer science Download media_common.quotation_subject User satisfaction 020206 networking & telecommunications 02 engineering and technology computer.software_genre Field (computer science) Computer Science Applications Computer Science - Networking and Internet Architecture Hardware and Architecture 0202 electrical engineering electronic engineering information engineering 020201 artificial intelligence & image processing Quality (business) Quality of experience computer Software Information Systems media_common |
| Zdroj: | Pervasive and Mobile Computing |
| DOI: | 10.48550/arxiv.1809.03918 |
| Popis: | Mobile quality of experience and user satisfaction are growing research topics. However, the relationship between a user's satisfaction with network quality and the networks real performance in the field remains unexplored. This paper is the first to study both network and non-network predictors of user satisfaction in the wild. We report findings from a large sample (2224 users over 12 months) combining both questionnaires and network measurements. We found that minimum download goodput and device type predict satisfaction with network availability. Whereas for network speed, only download factors predicted satisfaction. We observe that users integrate over many measurements and exhibit a known peak-end effect in their ratings. These results can inform modeling efforts in quality of experience and user satisfaction. Comment: Accepted Manuscript |
| Databáze: | OpenAIRE |
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