A reference model-based user requirements elicitation process: Toward operational business-IT alignment in a co-creation value network
| Autor: | Paul Grefen, Jos J. M. Trienekens, Rob J. Kusters, Samaneh Bagheri |
|---|---|
| Přispěvatelé: | Information Systems IE&IS, Department Information Science and Business Processes, RS-Research Line Resilience (part of LIRS program), RS-Research Line Innovation (part of LIRS program) |
| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: |
Business requirements
Process management Customer knowledge management process and challenges Computer science Process (engineering) DELPHI METHOD STRATEGIC ALIGNMENT Requirements elicitation Design science User requirements document INDUSTRY FUTURE 0502 economics and business MANAGEMENT Business-IT alignment CONCEPTUALIZATION Reference model Co-creation value network Design science research INFORMATION-TECHNOLOGY 05 social sciences User requirements elicitation process FRAMEWORK Elicitation problems Computer Science Applications COMPANY Operational business-IT alignment DESIGN SCIENCE 050211 marketing 050203 business & management Software Information Systems |
| Zdroj: | Bagheri, S, Kusters, R J, Trienekens, J J M & Grefen, P W P J 2019, ' A reference model-based user requirements elicitation process : Toward operational business-IT alignment in a co-creation value network ', Information and Software Technology, vol. 111, pp. 72-85 . https://doi.org/10.1016/j.infsof.2019.03.012 Information and Software Technology, 111, 72-85. Elsevier |
| ISSN: | 0950-5849 |
| DOI: | 10.1016/j.infsof.2019.03.012 |
| Popis: | ContextTo improve operational business-IT alignment (BITA), the development of IT-based systems should be derived from business requirements. However, the requirements elicitation process is challenging and encounters several problems which might lead to acquiring low-quality user requirements and failure of systems development projects. Many of elicitation problems are also identified as being relevant in the BITA literature. We focus on one category of well-known elicitation problems, such as communication flaws.Until now, the majority of requirements elicitation studies with the aim of addressing operational BITA are based on an asking strategy. This elicitation strategy is suitable for relatively stable situations. To compensate for the limitation of this strategy in a more complex situation, e.g., a co-creation value network (VN) setting, using it in conjunction with other elicitation strategies is more likely to yield satisfactory results.ObjectiveTo contribute to operational BITA improvement in a VN setting by addressing one category of elicitation problems. For this purpose, we design and evaluate a reference model-based approach to facilitate the user requirements elicitation process.MethodTwo-phase research according to the design science approach is followed. In the design phase, a reference model-based user requirements elicitation process is designed. Also, as a proof of concept, two instances of this artifact are designed. Two reference models, respectively, describing customer knowledge management processes and customer knowledge management challenges in a VN setting are used separately in designing these two instances. In the evaluation phase, the applicability and usefulness of these instances are evaluated in two separate studies.ResultsA reference model supports asking-based user requirements elicitation process via a Delphi method in a complex context of a VN. It improves the user requirements elicitation process by addressing a set of recognized elicitation problems.ConclusionsThe reference model-based approach, by addressing the elicitation problems, contributes to user requirements elicitation process improvement in general and to a better operational BITA in the complex situation of a VN in particular |
| Databáze: | OpenAIRE |
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