A Transition Towards Digital Home Visits in Social Care and Home Health Care During the Corona Pandemic
| Autor: | Magnus Zingmark, Thomas Persson Slumpi, Karin Ahlin |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Service (business)
business.industry Transition (fiction) pandemic home health care Public relations social care Home visits Political science Home health digitization Pandemic digital meetings Residence Social care business physical meeting Web survey Systemvetenskap informationssystem och informatik Information Systems |
| Popis: | Background: Physical meetings are favoured in social care and home health service in Sweden, both when it comes to internal meetings or home visits at citizens residence. During the pandemic, physical meetings were supposed to decrease as much as possible to avoid the virus to spread. One solution was to digitize as many meetings as possible. Transforming meetings from physical to digital is not without flaws, especially not when it comes to meetings with citizens needing care. Therefore, the purpose of this study was to explore the transition toward increased use of digital home visits in social care and home health care in a Swedish municipality. Results: A web survey was sent out to understand which meetings could be transformed into digital meetings and related challenges. The web-survey was sent to co-workers in home health care and social care in a middle-seized municipality in Sweden and included questions with predetermined and open-ended answers. The results showed that not all meetings could be transformed, like meetings with citizens with hearing or cognitive impairments. Challenges related to the transformation were instability in technical equipment, the professions’ and citizens’ knowledge of handling technical equipment, and access to technical equipment support.Conclusions: Despite the challenges did the co-workers digitize meetings whenever possible, adding operational and problem-solving attitude to the transformation. Due to this study’s limitation, like respondents from one municipality and the pandemic’s length, we intend to investigate further and understand the development of the transformation and how knowledge in the area increases. |
| Databáze: | OpenAIRE |
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