Language-centered approach to care improvement in a pediatric dermatology clinic
| Autor: | Andrew R. Blundell, Danna Moustafa, Elena B. Hawryluk, Gideon P. Smith, Diana W. Bartenstein |
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| Rok vydání: | 2021 |
| Předmět: |
medicine.medical_specialty
Quality management Dermatology computer.software_genre Ambulatory Care Facilities 030207 dermatology & venereal diseases 03 medical and health sciences 0302 clinical medicine Patient satisfaction Medicine Humans Pediatric dermatology General hospital Child Pediatric dermatology clinic Language business.industry Communication Barriers Health equity 030220 oncology & carcinogenesis Limited English proficiency Family medicine Pediatrics Perinatology and Child Health business computer Interpreter |
| Zdroj: | Pediatric dermatologyREFERENCES. 38 |
| ISSN: | 1525-1470 |
| Popis: | Language-congruent care can improve clinical outcomes. As a quality improvement initiative supported by the Department of Dermatology at Massachusetts General Hospital, the American Academy of Dermatology, and the Society for Pediatric Dermatology, our group established monthly pediatric dermatology "Spanish clinics" that scheduled Spanish-speaking patients on the same day and utilized a dedicated, live interpreter who stayed with the clinical team throughout the clinic. Patients reported high satisfaction scores, averaging 9.8 out of 10, and 90.5% of patients preferred this model to traditional appointments. Our participating physician found "Spanish clinics" allowed for more efficient care not only in the monthly pilot clinics, but in all clinics occurring during the time period. |
| Databáze: | OpenAIRE |
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