Rapid Conversion from Clinic to Telehealth Behavioral Services During the COVID-19 Pandemic
| Autor: | Jennifer L. Crockett, Jessica L. Becraft, Marguerite Wakeman, Michael F. Cataldo, Sharon T. Phillips |
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| Rok vydání: | 2020 |
| Předmět: |
050103 clinical psychology
Process management Service delivery framework medicine.medical_treatment 05 social sciences General Medicine Telehealth Affect (psychology) Service delivery Applied behavior analysis Technical and Tutorials Coronavirus Order (exchange) Scale (social sciences) medicine Revenue 0501 psychology and cognitive sciences Child problem behavior Adaptation (computer science) 050104 developmental & child psychology |
| Zdroj: | Behavior Analysis in Practice |
| ISSN: | 1998-1929 |
| Popis: | Survival often depends on behavior that can adapt to rapid changes in contingencies, which should be particularly well suited to a contingency-sensitive and data-based discipline such as applied behavior analysis (ABA). The speed and scale with which contingencies shifted in early March 2020 due to the effects of COVID-19 represent a textbook case for rapid adaptation with a direct impact on the survival of many types of enterprises. We describe here the impact, changes, and outcomes achieved by a large, multifaceted ABA clinical program that has (a) ongoing data that forecasted and tracked changes, (b) staff well practiced with data-based shifts in operations (behavior), and (c) up-to-date information (data) on policy and regulations. The results showed rapid shifts in client and staff behavior on a daily basis, shifts in services from in-person services to telehealth, and increases in volumes, revenue, and margins. We detail regulations and provide actionable steps that clinical organizations can take pertinent to this shift now and in the future. The challenges of the COVID-19 pandemic underscore the importance of maintaining robust coordination and communication across our field in order to address crises that affect our field. |
| Databáze: | OpenAIRE |
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