A situation-aware safety service for children via participatory design
| Autor: | Antti Väätänen, Virpi Oksman, Kaarina Karppinen, Mari Ervasti, Susanna Pantsar-Syväniemi, Essi Kuure |
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| Rok vydání: | 2014 |
| Předmět: |
Service (systems architecture)
Knowledge management General Computer Science business.industry Computer science End user Digital service media_common.quotation_subject Service design Citizen journalism scenario service concept design Brainstorming Participatory design Owela SINCO participatory design business Engineering design process Publicity User-centered design media_common |
| Zdroj: | Pantsar-Syväniemi, S, Ervasti, M, Karppinen, K, Väätänen, A, Oksman, V & Kuure, E 2015, ' A situation-aware safety service for children via participatory design ', Journal of Ambient Intelligence and Humanized Computing, vol. 6, no. 2, pp. 279-293 . https://doi.org/10.1007/s12652-014-0225-z |
| ISSN: | 1868-5145 1868-5137 |
| DOI: | 10.1007/s12652-014-0225-z |
| Popis: | Children are mostly neglected as technology end users, even though they have needs and requirements that should be taken into account in the design of new products and services. This paper introduces a process for a designing situation-aware safety service for children with a unique combination of novel participatory tools, a brainstorming workshop, and scenario writing. The design process includes five phases where the service design team, with multi-science expertise, uses the participatory design tools to gather the needs, fears, and hopes from the end users in the very early phases of the design. We report the lessons learned from the usage of the design process by the pupils, their parents and teachers from one primary school in Finland. We used publicity via the news in local and provincial newspapers, radio, and TV to receive feedback and acceptance from the local society. The design process proved to be powerful and it enabled the gathering and receiving of valuable feedback from both end users and the local society. |
| Databáze: | OpenAIRE |
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