Lessons from Google and Apple: creating an open workplace in an academic medical department to foster innovation and collaboration
| Autor: | Mary Pollard, Walter Armstrong, Suzanne Campion, Gabriel Yaari, Toni Golen, Hope A. Ricciotti |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
Organizational culture
Floor plan Education Patient satisfaction Phone medicine Humans Attrition Hospital Design and Construction Sociology Cooperative Behavior Obstetrics and Gynecology Department Hospital Workplace Medical education Academic Medical Centers Data collection General Medicine medicine.disease Organizational Culture humanities Organizational Innovation Absenteeism Architectural plan Interdisciplinary Communication Boston Interior Design and Furnishings |
| Zdroj: | Academic medicine : journal of the Association of American Medical Colleges. 89(9) |
| ISSN: | 1938-808X |
| Popis: | Problem An expanding obstetrics-gynecology department at an academic medical center was faced with too little physical space to accommodate its staff, including trainees, attending physicians, researchers, scientists, administrative leadership, nurses, physician assistants, and scheduling/phone staff. Staff also felt that the current use of space was not ideal for collaboration and innovation. Approach In 2011, the department collected data on space use, using a neutral surveyor and a standardized data collection tool. Using these data, architects and facilities managers met with the department to develop a floor plan proposal for a new use of the space. Site visits, departmental meetings, literature reviews, and space mock-ups complemented the decision process. The final architectural plan was developed using an iterative process that included all disciplines within the department. Outcomes The redesigned workspace accommodates more staff in a modernized, open, egalitarian setup. The authors' informal observations suggest that the physical proximity created by the new workspace has facilitated timely and civil cross-discipline communication and improvements in team-oriented behavior, both of which are important contributors to safe patient care. Next steps This innovation is generalizable and may lead other academic departments to make similar changes. In the future, the authors plan to measure the use of the space and to relate that to outcomes, including clinical (coordination of care/patient satisfaction), administrative (absenteeism/attrition), research (grant volume), and efficiency and cost measures. |
| Databáze: | OpenAIRE |
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