NPS Better predict online classroom

Autor: Nakwong, Patittar, Muttamara, Apiwat, Soontorn, Boonlum
Jazyk: angličtina
Rok vydání: 2020
Předmět:
DOI: 10.5281/zenodo.4815172
Popis: By 2020, Thailand and other countries around the world have experienced severe COVID-19 in almost every corner of the world, China, Japan or even the United States. Was also greatly affected as a result of this impact on teaching and learning management for students, which was originally a Face-to-face system, the teaching model has been changed to be an online classroom system such as Google classroom Zoom meeting Hangout skype etc. In order to evaluate the online teaching and learning model in the Thai education system therefore created a satisfaction evaluation form of 89 students in bachelor degree with online teaching. By using the Net Promoter Score (NPS) business recommendation method. The student group like a customers, by dividing the group of respondents according to a score of 0 to 10. Student groups were satisfied with traditional teaching and suggesting methods. This group is in the form of Promoter, representing 13.6 percent. For the group of students who are not satisfied with the online teaching style and do not recommend further This group is in the form of Detractor, representing minus 6.7 percent and the assessment of satisfied for traditional teaching score 75 percent, which is considered a very satisfactory level.
Databáze: OpenAIRE