Chatting about processes in digital factories: A model-based approach

Autor:	Paolo Paolini, Barbara Pernici, Donya Rooein, Massimo Mecella, Devis Bianchini, Francesco Leotta
Jazyk:	angličtina
Rok vydání:	2020
Předmět:	Digital factory Industry 4.0 Computer science Process (engineering) Business process media_common.quotation_subject Voice command device Article Conversational user interface Human–computer interaction Production (economics) Conversation Chatbot modelling Instant media_common
Zdroj:	Enterprise, Business-Process and Information Systems Modeling Enterprise, Business-Process and Information Systems Modeling ISBN: 9783030494179 BPMDS/EMMSAD@CAiSE
Popis:	Using chatbots in digital factories, to interact with devices through instant messages and voice commands, can make the understanding of underlying manufacturing, logistic and business processes easier for workers. Intelligent chatbots can provide flexible conversations and tailor them to the specific users who are interacting. The iCHAT framework conceptually represents all the aspects related to a conversation, with different facets for the user, the conversation flow, and the conversation contents, and combining them to obtain a flexible interaction with the user. In digital factories, flexible production is driven by processes combining different services. In this paper, we present an original approach extending iCHAT to be able to chat about processes, aiming at instructing a worker about a process.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::3b88adeefe15f5c6151165ad2dceca22 http://hdl.handle.net/11573/1419402 Zobrazit plný text záznamu