Approaches to manage the user experience process in Agile software development: A systematic literature review

Autor: Andreas Hinderks, Francisco José Domínguez Mayo, Jörg Thomaschewski, María José Escalona
Přispěvatelé: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos, Ministerio de Economía y Competitividad (MINECO). España, Junta de Andalucía
Rok vydání: 2022
Předmět:
Zdroj: Information and Software Technology. 150:106957
ISSN: 0950-5849
2016-7695
Popis: Context: Software development companies use Agile methods to develop their products or services efficiently and in a goal-oriented way. But this alone is not enough to satisfy user demands today. It is much more important nowadays that a product or service should offer a great user experience — the user wants to have some positive user experience while interacting with the product or service. Objective: An essential requirement is the integration of user experience methods in Agile software de- velopment. Based on this, the development of positive user experience must be managed. We understand management in general as a combination of a goal, a strategy, and resources. When applied to UX, user experience management consists of a UX goal, a UX strategy, and UX resources. Method: We have conducted a systematic literature review (SLR) to analyse suitable approaches for managing user experience in the context of Agile software development. Results: We have identified 49 relevant studies in this regard. After analysing the studies in detail, we have identified different primary approaches that can be deemed suitable for UX management. Additionally, we have identified several UX methods that are used in combination with the primary approaches. Conclusions: However, we could not identify any approaches that directly address UX management. There is also no general definition or common understanding of UX management. To successfully implement UX management, it is important to know what UX management actually is and how to measure or determine successful UX management. Ministerio de Economía y Competitividad TIN2016-76956-C3-2-R (POLOLAS) Junta de Andalucía US-1251532
Databáze: OpenAIRE
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