Telephone reminders reduce no-shows: A quality initiative at a breast imaging center
| Autor: | Anne Grechanik, Alexander Martynov, Nalini Kanth, Steven Lev, Christine D. Mancuso, Joshua Fogel, Dahlia Guerrero, Shari Lobel, Harold W. Hunt, Michael J. Drabkin |
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| Rok vydání: | 2018 |
| Předmět: |
medicine.medical_specialty
Quality management Breast imaging media_common.quotation_subject Reminder Systems Breast Neoplasms 030218 nuclear medicine & medical imaging 03 medical and health sciences Appointments and Schedules 0302 clinical medicine Documentation Phone Intervention (counseling) Medicine Mammography Humans Radiology Nuclear Medicine and imaging Medical physics Quality (business) Breast media_common medicine.diagnostic_test business.industry Telephone 030220 oncology & carcinogenesis Female business |
| Zdroj: | Clinical imaging. 54 |
| ISSN: | 1873-4499 |
| Popis: | To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate.Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following which data was recorded and analyzed for a 2-month period. Analyses compared pre- and post-intervention data.No-shows were significantly reduced (p 0.001) from 20.99% (907/3775) pre-intervention to 7.07% (69/976) post-intervention. Calling ahead to cancel an appointment from those who either were no-shows or canceled their appointment significantly improved (p 0.001) from only 2.81% (22/784) calling to cancel pre-intervention to 25.00% (23/92) calling to cancel post-intervention.Through systematic pre-appointment phone calls and documentation, we were able to achieve a very significant decrease in the no-show rate at our Breast Imaging Center. We believe that our intervention can be useful for other radiology groups to implement in their practices to reduce no-show rates. |
| Databáze: | OpenAIRE |
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