A roadmap for smart city services to address challenges faced by small businesses in South Africa
| Autor: | Annlizé Marnewick, Haydn du Plessis |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
Economic growth
lcsh:Management. Industrial management smart cities Corruption media_common.quotation_subject 0211 other engineering and technologies Analytic hierarchy process 02 engineering and technology lcsh:Business small business challenges Smart city 0502 economics and business Marketing media_common Relative value Government lcsh:HB71-74 05 social sciences lcsh:Economics as a science 021107 urban & regional planning General Business Management and Accounting Variety (cybernetics) technology roadmap analytical hierarchy process Software deployment lcsh:HD28-70 Business Technology roadmap lcsh:HF5001-6182 General Economics Econometrics and Finance 050203 business & management |
| Zdroj: | South African Journal of Economic and Management Sciences, Vol 20, Iss 1, Pp e1-e18 (2017) South African Journal of Economic and Management Sciences, Volume: 20, Issue: 1, Pages: 1-18, Published: 2017 |
| ISSN: | 2222-3436 1015-8812 |
| Popis: | Background: Small businesses are an important part of the South African economy, yet they have high rates of failure. Several contributing factors have previously been identified through literature, including regulatory compliance, skills shortages and lack of government support. Globally, there has been an increased interest in smart cities and the variety of services they offer. These technologies were investigated to establish what role, if any, they could play in alleviating the challenges that small businesses face. Aim: Identify the relative impact of each of these challenges on the small-business and the relative value of each of the smart city services in order to determine which services would have the largest impact in addressing the challenges. Method: This research used these factors and identified which challenges had the largest time and financial impact on small businesses and investigated ways in which a variety of smart city services could be leveraged to address these challenges. Using a multi-criteria decision analysis technique, 44 small-business owners participated in the research. Weighted results for the impact of each of the challenges and the value of each of the services were obtained. Results: Through the subsequent analysis of the results, it was found that small businesses face many challenges because of lack of government and entrepreneurial support, as well as widespread corruption. Similarly, the small-business owners identified that educational material, small-business support portals and eGovernment systems would be the most valuable services that a smart city could offer them. Various sources of literature were used to identify these smart city services and link them to the business challenges that they may be able to mitigate. The infrastructural prerequisites for each of the services were also investigated to identify dependencies and potential problems in their deployment. Conclusion: The various aspects of this study were integrated, and a smart city roadmap for small-business support was subsequently developed. This roadmap will assist cities in planning their smart city deployment, so that they may better support small businesses in the role that they play in the country’s economy. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|