Assessment of Patient and Provider Satisfaction With the Change to Telehealth From In-Person Visits at an Academic Safety Net Institution During the COVID-19 Pandemic
| Autor: | Macy McNair, Walkitria Smith, Ashley Peterson, Ijeoma Kene-Ewulu, Riba C. Kelsey, Nkechi Mbaezue, Judith Volcy, Krystal Mills |
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| Rok vydání: | 2020 |
| Předmět: |
Male
Telemedicine medicine.medical_specialty 020205 medical informatics Coronavirus disease 2019 (COVID-19) Attitude of Health Personnel Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) Safety net 02 engineering and technology Telehealth Patient care 03 medical and health sciences 0302 clinical medicine Surveys and Questionnaires Pandemic 0202 electrical engineering electronic engineering information engineering Medicine Humans 030212 general & internal medicine Pandemics business.industry Public Health Environmental and Occupational Health COVID-19 Middle Aged Health care delivery Patient Satisfaction Family medicine Female Family Practice business Safety-net Providers |
| Zdroj: | Journal of the American Board of Family Medicine : JABFM. 34 |
| ISSN: | 1558-7118 |
| Popis: | Introduction: The 2019 novel coronavirus (COVID-19) caused a global pandemic that forced medical providers to rapidly alter methods of health care delivery. One month into this pandemic, we surveyed providers and patients to assess satisfaction or concerns with the change from in-person visits. Methods: We surveyed internal medicine (IM) and family medicine (FM) faculty and residents to ascertain satisfaction or concerns with the change to telehealth from in-person visits. Results: Of patients surveyed (129 IM, 94 FM), 84.4% of IM patients and 94% of FM patients agreed or strongly agreed that they enjoyed the televisits, and 82.9% of IM providers (47 surveyed) and 64% of FM providers (25 surveyed) felt the same. For continued televisits, 76.74% of IM patients and 84.1% of FM patients agreed or strongly agreed that they would not mind having virtual visits after the pandemic, compared with 89.44% of IM providers and 88% of FM providers, and 91% of IM providers and 88% of FM providers felt comfortable managing visits virtually. Conclusion: Patients are open to the expanded use of telemedicine, and providers and hospital systems should be prepared to embrace it for the benefit of patient care. |
| Databáze: | OpenAIRE |
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