Antecedents of patients’ trust in pharmacists: empirical investigation in the United Arab Emirates
| Autor: | Lamis Al Azm, Waheed Kareem Abdul, Shatha Ayan, Sara Ali, Ayisha Siddiqua |
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| Rok vydání: | 2017 |
| Předmět: |
Adult
Male medicine.medical_specialty Pharmacist United Arab Emirates Pharmaceutical Science Validity Pharmacy Community Pharmacy Services Pharmacists Trust Young Adult 03 medical and health sciences Professional Competence 0302 clinical medicine Nursing Surveys and Questionnaires Humans Medicine 030212 general & internal medicine Competence (human resources) Community pharmacies business.industry Communication 030503 health policy & services Health Policy Public Health Environmental and Occupational Health Reproducibility of Results Professional-Patient Relations Self Efficacy Clinical pharmacy Community pharmacy Patient Satisfaction Family medicine Female Pharmacy practice 0305 other medical science business |
| Zdroj: | International Journal of Pharmacy Practice. 26:63-72 |
| ISSN: | 2042-7174 0961-7671 |
| DOI: | 10.1111/ijpp.12359 |
| Popis: | Objectives To empirically identify the antecedents that influence patients trust in pharmacists. Methods A survey was conducted among 500 patients who visited community pharmacies in Al Ain City, United Arab Emirates. The questionnaire included the measures for constructs such as patients’ perception of pharmacist communication, pharmacists’ technical competence, medication self-efficacy, satisfaction with pharmacy and trust in pharmacists. Key findings The data were analysed using partial least-squares structural equation modelling approach to check the validity and reliability of the measures and to validate the proposed hypotheses of the study. Pharmacist communication, pharmacists’ technical competence, satisfaction with pharmacy and patients’ medication self-efficacy were found to significantly influence patients’ trust in pharmacists. Conclusion This study is the first one that has empirically identified the antecedents of trust in pharmacists. The study has established that patients’ perception of pharmacist communication and pharmacists’ technical competence positively influence trust in pharmacists as antecedents but not constitute trust itself as had been found in the previous research. Apart from enhancing pharmacists’ technical competence and communication, the pharmacy organizations and policymakers should improve patients’ satisfaction with pharmacy and patients’ medication self-efficacy to enhance patients’ trust in pharmacists. |
| Databáze: | OpenAIRE |
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