Managing negative online reviews: Considerations for doctors

Autor:	Patrick D, Mahar, Danielle Ca, Panaccio, Jessica M, Dean, Caitlin C, Farmer, Sam C, Pang, Dev As, Kevat
Rok vydání:	2022
Předmět:	Privacy Physicians Humans Family Practice Confidentiality Telemedicine
Zdroj:	Australian Journal of General Practice. 51:568-570
ISSN:	2208-7958 2208-794X
Popis:	In an increasingly digital world, particularly with the rapid rise in the use of telehealth, online reviews from members of the public regarding clinician performance are becoming more ubiquitous.This article considers the measures clinicians can take to manage unwanted negative online reviews. While this is a complex area, the aim of this article is to provide a starting point and overview of practical responses clinicians may consider.When faced with negative online reviews, clinicians need to be mindful of the way in which they respond from a confidentiality and privacy perspective, and to consider practical manners in which they can respond, incorporating legal and ethical considerations, as well as activation of professional and personal supports.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::38f4e451d6c7f89dce2d08eef9d5c6a8 https://doi.org/10.31128/ajgp-10-21-6215 Zobrazit plný text záznamu