Udayana University International Student Management: A Business Process Reengineering Approach
| Autor: | Ni Putu Sri Harta Mimba, Cokorda Rai Adi Pramartha |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Technology
Opportunity cost Process management business.industry Computer science Business process 05 social sciences 050209 industrial relations Information technology General Medicine Business process reengineering udayana university Engineering (General). Civil engineering (General) Group discussion international student management 0502 economics and business Batch processing Complaint Educational management TA1-2040 business business process reengineering (bpr) 050203 business & management |
| Zdroj: | ComTech, Vol 11, Iss 2, Pp 57-64 (2020) |
| ISSN: | 2087-1244 |
| Popis: | The research had two aims. First, it presented an overview and progress in understanding the current business process in the international program of Udayana University, which had a long queue for processing student admission documents. Second, it described how Business Process Reengineering (BPR) helped to improve the educational management services. Multiple interviews and a Forum Group Discussion (FGD) with the stakeholders were conducted. The reviews of the available documents, the current business process, and related complaint records were also carefully performed. The results show that the currently running batch processing system is a major challenge. The proposed solution reengineers the current business process and implements an information technology tool as a driver by digitizing the proposed solutions. The new business process leads to an improvement in processing the international student application from more than 60 days to only 29 days. Moreover, the proposed business process can minimize the opportunity loss of more than Rp3,8 billion annually. |
| Databáze: | OpenAIRE |
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