A Stepwise ISO-Based TQM Implementation Approach Using ISO 9001:2015
| Autor: | Yuan-Duen Lee, Karina Anchecta, Chi-Kuang Chen, Jens J. Dahlgaard |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: |
Organizational Behavior and Human Resource Management
Total quality management Process management TQM ISO 9000 International standard 05 social sciences Management Science and Operations Research Industrial and Manufacturing Engineering Management of Technology and Innovation 0502 economics and business ISO QMS 050211 marketing Business lcsh:Production management. Operations management Business and International Management ISO 9001:2015 lcsh:TS155-194 050203 business & management Total Quality Management |
| Zdroj: | Management and Production Engineering Review, Vol 7, Iss 4, Pp 65-75 (2016) |
| ISSN: | 2082-1344 |
| Popis: | The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new three-dimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: “TQM faith building”, “TQM tools and techniques learning”, and “system development”. The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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