Mobile Application for Customers’ Reviews Opinion Mining
| Autor: | Jan Přichystal |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
0209 industrial biotechnology
Engineering Product evaluation business.industry Process (engineering) media_common.quotation_subject Sentiment analysis word cloud mobile device 02 engineering and technology Task (project management) World Wide Web 020901 industrial engineering & automation Product reviews customers’ reviews 0202 electrical engineering electronic engineering information engineering opinion mining 020201 artificial intelligence & image processing General Materials Science The Internet Quality (business) business Mobile device media_common |
| Zdroj: | Procedia - Social and Behavioral Sciences. 220:373-381 |
| ISSN: | 1877-0428 |
| DOI: | 10.1016/j.sbspro.2016.05.511 |
| Popis: | Nowadays people often form their opinion about various subjects according to the reviews they read on the Internet. Measuring the quality of products or services is a complicated task based on revealing customers’ satisfaction or sentiment. However, having the large amounts of data, it is hardly possible to process it manually and it also takes a long time to read all product reviews. This paper presents the analysis and design of the application for mobile devices that aims at automatic discovery of human feelings hidden in textual messages that customers produce. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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