A Case Study: Software Defect Root Causes
| Autor: | Jānis Grabis, Edžus Žeiris, Laila Bergmane |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Study software
lcsh:T58.5-58.64 Defect analysis defect causes software quality lcsh:Information technology business.industry Computer science media_common.quotation_subject Software development Information technology 020207 software engineering 02 engineering and technology User requirements document Software quality Software bug Software quality assurance Risk analysis (engineering) 020204 information systems 0202 electrical engineering electronic engineering information engineering Quality (business) business media_common |
| Zdroj: | Information Technology and Management Science, Vol 20, Iss 1, Pp 54-57 (2017) Information Technology and Management Science; Vol 20, No 1 (2017): Information Technology and Management Science; 54-57 |
| ISSN: | 2255-9094 2255-9086 |
| DOI: | 10.1515/itms-2017-0009 |
| Popis: | Software quality assurance to comply with user requirements enables software development companies to be competitive. Maintaining a high quality level requires continuous monitoring and development. If there are quality problems, the company’s reputation is suffering and its costs increase because of investing in time and eliminating the consequences of the problems. The aim of the present article is to identify the most essential root causes of software defect. The e-service “Invoice Submission” of Riga City Municipality is used as an example. The results of the study can provide useful information for developing improvement activities for e-service higher quality. The analysis is based on the information that is available in the developer’s user request database. The Ishikawa method is used to analyse the causes of defects. |
| Databáze: | OpenAIRE |
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