The Contribution of Knowledge Management Practices for Developing Dynamic Capabilities: Exploring Routines in the Services Sector

Autor:	Eduardo Cesar Dechechi, Elói Junior Damke, Jessica Ramirez Hattore, Marcos Ferasso
Rok vydání:	2021
Předmět:	Knowledge management Sector servicios business.industry Gestión del conocimiento Business Management and Accounting (miscellaneous) Business Business and International Management Dynamic capabilities Tertiary sector of the economy Service industries Organizational knowledge
Zdroj:	Repositorio Institucional-Ulima Universidad de Lima BASE-Bielefeld Academic Search Engine
ISSN:	1528-6932 1097-8526
DOI:	10.1080/10978526.2021.1903912
Popis:	The purpose of this manuscript is to identify the contribution of knowledge management practices for developing dynamic capabilities in a service sector company. For this case study, the dataset comprised ten interviews with company employees and managers and was analyzed using a pattern-matching technique based on the literature. The main findings were that the company mapped its organizational actions in each process of knowledge management, which was the basis for the development of its dynamic capabilities. The development of such capabilities enabled the company to analyze possible applications and improve the existing routines.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::33cae7f405e290b7abd6bbcf4cd9a70c https://doi.org/10.1080/10978526.2021.1903912 Zobrazit plný text záznamu