Patient experience in the accident and emergency department
| Autor: | Vinod Patil, Thomas Steven Chance |
|---|---|
| Rok vydání: | 2013 |
| Předmět: |
Male
business.industry Health Policy Accident and emergency Emergency department medicine.disease humanities Constructive criticism Patient safety Patient Satisfaction Health Care Surveys Patient-Centered Care Patient experience medicine Humans Female Medical emergency Emergency Service Hospital business Patient education |
| Zdroj: | BMJ Quality & Safety. 22:787.2-787 |
| ISSN: | 2044-5423 2044-5415 |
| DOI: | 10.1136/bmjqs-2013-001806 |
| Popis: | We read with interest the paper by Bos et al 1 ‘The Accident and Emergency (A&E) department questionnaire: a measure of patient experiences in the A&E department’. Clearly feedback is important in patient-centred care so that comparisons between departments and improvements can be made. We would like to congratulate the authors on their findings and offer some constructive criticism on the analysis. The article analysed three different methods of grouping and summarising the items on the questionnaire presented to patients, and came to the conclusion that Principal Components Analysis provided the best score reliability. While other authors2 have agreed that questionnaires are an invaluable tool for … |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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