Ön Büro ve Yiyecek-İçecek Personelinin Sabır Düzeylerinin Belirlenmesi
Autor: | Doç. Dr. Atınç OLCAY, Burçin ÖZKAN, Ahmet CUMA |
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Rok vydání: | 2020 |
Předmět: |
ön büro
Medical education lcsh:TX901-946.5 Descriptive statistics kahramanmaraş Kruskal–Wallis one-way analysis of variance media_common.quotation_subject yiyecek-i̇çecek lcsh:G1-922 Sample (statistics) Patience turizmde sabır Front office Survey methodology Marital status lcsh:Hospitality industry. Hotels clubs restaurants etc. Food service sabır Psychology lcsh:Geography (General) Tourism media_common |
Zdroj: | Türk Turizm Araştırmaları Dergisi, Vol 4, Iss 3, Pp 1806-1830. (2020) |
ISSN: | 2587-0890 |
DOI: | 10.26677/tr1010.2020.452 |
Popis: | In this study, it was aimed to determine the patience levels of the front office and service personnel employed in the hotels with tourism certificates operating in the province of Kahramanmaras and to examine whether the patience levels differ according to demographic and professional variables. The sample of the study consists of 182 front offices and service personnel working in hotel businesses with tourism certificates operating in Kahramanmaras province in February and March 2019. The data of the research were collected by the survey method. The data obtained were analyzed with descriptive statistics techniques, Mann Whitney U Test and Kruskal Wallis Test. As a result of the research, it has been determined that the patience levels of the front desk and service personnel are predominantly high and the level of patience differs according to the marital status and sector experience, but not according to gender, age, education status and department. The obtained results are discussed within the scope of the literature and some suggestions are presented. |
Databáze: | OpenAIRE |
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