Emotional communication in home care: A comparison between Norway and Sweden

Autor: Vibeke Sundling, Sandra van Dulmen, Jakob Håkansson Eklund, Inger Holmström, Linda Hafskjold, Annelie Johansson Sundler, Jessica Höglander, Hilde Eide
Rok vydání: 2020
Předmět:
Male
Worries
Vr codes
Health Services for the Aged
Applied psychology
Emotions
Supportive communication
Emotional communication
Nursing
Anxiety
Home care
Healthcare improvement science Radboud Institute for Health Sciences [Radboudumc 18]
03 medical and health sciences
0302 clinical medicine
Patient-Centered Care
Surveys and Questionnaires
Humans
030212 general & internal medicine
VR-CoDES
Aged
Emotional Intelligence
Aged
80 and over
Sweden
Person-centred communication
Norway
030503 health policy & services
Communication
Omvårdnad
Public Health
Global Health
Social Medicine and Epidemiology
General Medicine
Professional-Patient Relations
Free movement
Home Care Services
House Calls
Folkhälsovetenskap
global hälsa
socialmedicin och epidemiologi
Cross-Sectional Studies
Female
Nursing Staff
0305 other medical science
Psychology
Zdroj: Patient Education and Counseling, 103, 1546-1553
Patient Education and Counseling
Patient Education and Counseling, 103, 8, pp. 1546-1553
ISSN: 0738-3991
Popis: Contains fulltext : 221016.pdf (Publisher’s version ) (Open Access) OBJECTIVE: Given the free movement of workers across countries, knowledge regarding communication differences between countries is imperative. In this study, we explored and compared the supportive responses of nursing staff to older persons' emotions in home care in Norway and Sweden. METHODS: The study had an observational, cross-sectional, comparative design, which included 383 audio-recorded home-care visits. Communication was coded using Verona Coding Definitions of Emotional Sequences. Worries and responses were categorised with regard to reference, communicative function and level of person-centredness. Standard statistical tests were used to analyse the data. RESULTS: The Swedish nursing staff provided space for further disclosure of worry more frequently than the Norwegian nursing staff (75.0 % versus 60.2 %, χ2 = 20.758, p < 0.01). In all, 65 % of the responses were supportive. Multiple logistic regression analyses showed that highly person-centred responses were independently associated with worries phrasing an emotion, OR (95 % CI) 3.282 (1.524-7.067). CONCLUSION: The level of person-centredness was associated with the way in which older persons expressed their distress. The Swedish nursing staff provided opportunities for further disclosure of worries more frequently than the Norwegian nursing staff. PRACTICE IMPLICATIONS: Findings of intercultural differences should be incorporated into the training of nursing staff.
Databáze: OpenAIRE
Externí odkaz: