Students’ Views on Public Transport: Satisfaction and Emission
| Autor: | Otilija Sedlak, Aleksandra Marcikic Horvat, Dragan Stojic, Zoran Ćirić |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Service delivery framework
media_common.quotation_subject Geography Planning and Development TJ807-830 sustainable and marketable public transport 010501 environmental sciences Management Monitoring Policy and Law TD194-195 01 natural sciences public transport services quality Renewable energy sources Perception 0502 economics and business GE1-350 Marketing 0105 earth and related environmental sciences media_common Service (business) Cognitive evaluation theory 050210 logistics & transportation Environmental effects of industries and plants Renewable Energy Sustainability and the Environment business.industry customer satisfaction 05 social sciences developing of attractive Benchmarking Environmental sciences Public transport Customer satisfaction business Psychology Construct (philosophy) |
| Zdroj: | Sustainability, Vol 12, Iss 8470, p 8470 (2020) Sustainability Volume 12 Issue 20 |
| ISSN: | 2071-1050 |
| DOI: | 10.3390/su12208470 |
| Popis: | Overall satisfaction is an emotional response to a perceived discrepancy between expectations and perceptions. Overall satisfaction is more of a holistic affective construct after a service delivery experience, while transaction-specific satisfaction refers to attribute-based cognitive evaluation of service encounters. The authors investigated which particular attributes of public transport service drive satisfaction of customers, contributing to public transport becoming more sustainable. The questionnaire used in this research was constructed based on Benchmarking in European Service of Public Transport (BEST). The respondents belonged to the group of younger users of public transport services. Correlation analysis, factor analysis, and regression analysis were used in data processing and interpretation. Results obtained from the research show that young people emphasize the importance of on-line information, comfort, and prices of the public transportation. This paper not only provides insight into expectations of public transport users, but also investigated the potential decrease in CO2 and PM emissions when private vehicles are substituted with the public transport. |
| Databáze: | OpenAIRE |
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