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Purpose – Organizational resilience is a topical issue today, which deserves an interdisciplinary investigation aimed at the identification of the best intervention solutions to improve managerial processes and the situation of the organization as a whole. Things are all the more relevant when it comes to systems of services essential for the organization’s functionality: the supply of electricity to consumers, the transportation of goods, payment services, the production of medicines, public services for emergency medical assistance, etc. What is the intensity and magnitude by which the (systemic, technical and operational) management of essential services will change over the next period, considering the manifestation of some crises and, especially, of the pandemic crisis? Can we identify lessons learned in the past that are similar in terms of the potential for change in management? What is the role of digitization and digitization in this framework? Methodology/approach - The research methodology focuses on the consultation of recently developed literature to capture the trends manifested as possible paradigm directions in the development of management, in the context of the disruptive events affecting regions, continents or the entire world. Findings – Under these conditions, the managerial systems are forced to place more emphasis on flexibility, by incorporating adequate information technologies. It is expected that the organization’s resistance to change itself will alter, with obviously different intensities at individual or organizational level, as the robustness of organizations in the pre-crisis situation has mainly favored stability. Research limitations/implications – The specific aspects of the pandemic crisis are still ongoing, with no known paradigmatic scientific approaches. Practical implications –Of the specific processes of globalization, the one related to the security of individuals, organizations and, implicitly, of specific activities was selected. The challenge for political, economic, military decision makers, etc. is highest when the insecurity has regional or continental implications and consequences (example: the limitation of the free movement of people and goods). There is also an urgency to restore the normal functioning of the systems providing essential services. Originality/value – This article brings to attention some managerial trends already manifested during the crisis generated by Covid 19. Interdependent and possible evolutionary trends are presented. |
