Patient satisfaction with primary healthcare services in Lebanon
| Autor: | Ola Kdouh, Randa Hemadeh, Lea Ammar, Rawan Hammoud, Tarek Jaber |
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| Rok vydání: | 2018 |
| Předmět: |
Adult
Male Health Knowledge Attitudes Practice medicine.medical_specialty Quality management media_common.quotation_subject Efficiency Organizational 03 medical and health sciences Patient satisfaction Nursing Phone Surveys and Questionnaires Health care medicine Humans Quality (business) Lebanon Health Education media_common Accreditation Primary Health Care business.industry Communication 030503 health policy & services Health Policy Public health Cross-Sectional Studies Patient Satisfaction Female Health education 0305 other medical science business |
| Zdroj: | The International Journal of Health Planning and Management. 34 |
| ISSN: | 1099-1751 0749-6753 |
| DOI: | 10.1002/hpm.2659 |
| Popis: | Background Reorienting the model of care towards preventive services is integral to successfully move towards a people-centered healthcare system. Patient satisfaction is an essential component of people-centered care and an important quality of care indicator. In its efforts to strengthen primary healthcare, the Ministry of Public Health in Lebanon assessed patient satisfaction with services offered at primary healthcare centers (PHCCs) and explored the relationship between patient satisfaction and patient characteristics and accreditation. Methodology The study followed a cross-sectional design. A survey was administered through phone calls with 1313 patients receiving services as part of a benefits package provided by 59 PHCCs. The survey collected data on patients' sociodemographic characteristics, perceptions, and satisfaction. Results Overall, 96.66% of surveyed patients reported being either satisfied (60.23%) or very satisfied (36.43%) with the services provided at the PHCCs. Patients' perceptions of patient-provider communication, healthcare provider competency, and health education quality constituted strong predictors for satisfaction. However, facilities' accreditation status was not associated with satisfaction with PHC services. Conclusion Patient satisfaction with primary healthcare services in Lebanon was remarkably high. Findings highlighted the need for quality improvement particularly in health education and the alignment of accreditation standards with patient needs and expectations. |
| Databáze: | OpenAIRE |
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