Creating Sustainable Order Fulfillment Processes through Managing the Risk: Evidence from the Disposable Products Industry
Autor: | Mohammad Heydari, Xiaohu Zhou, Kin Keung Lai |
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Jazyk: | angličtina |
Rok vydání: | 2020 |
Předmět: |
disposable products industry
Supply chain Geography Planning and Development 0211 other engineering and technologies TJ807-830 Context (language use) 02 engineering and technology Management Monitoring Policy and Law TD194-195 risk management Renewable energy sources Customer base 0502 economics and business Production (economics) GE1-350 Industrial organization Risk management supply chain Downstream (petroleum industry) 021103 operations research Environmental effects of industries and plants Renewable Energy Sustainability and the Environment business.industry 05 social sciences Building and Construction sustainability fulfillment Environmental sciences Order fulfillment Sustainability business 050203 business & management |
Zdroj: | Sustainability, Vol 12, Iss 2871, p 2871 (2020) Sustainability Volume 12 Issue 7 |
ISSN: | 2071-1050 |
Popis: | Retailers face a major operational challenge in fulfilling online orders while managing their traditional store-based distribution processes. In this context, the following order fulfillment options available to retailers are considered: store-facing distribution centers (DCs), dedicated order fulfillment facilities (DTCs), retail stores, and direct-fill by vendors. The current study provides an order fulfillment evaluation for the Disposable Products Industry, which is one of the industries that have a tremendous effect over the downstream industries, as it is the source for production. Also, the differences in the factor focus are provided for various parties and countries. The results show that the order fulfillment risk factors identified from various research studies are good enough for the Disposable Products Industry, even though they are not intentionally designed for this highly diversified industry. Among them, sustainability is the most important factor that the companies in the Disposable Products Industry should pay attention to. This is because sustainability is believed to lead to large deviations in various types of order fulfillment losses and incur a higher chance of having the order fulfillment failure for the companies with an international customer base. The companies should focus on how to improve the sustainability (long-term relationships with the various parties along the chain) rather than over-emphasis on the short-term documentation accuracy as the long-term improvement is likely to result in an overall improvement in performance on order fulfillment. |
Databáze: | OpenAIRE |
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