The Impact of Denying a Direct-to-Consumer Advertised Drug Request on the Patient/Physician Relationship

Autor: Julia E. Blose, Rhonda W. Mack
Rok vydání: 2009
Předmět:
Zdroj: Health Marketing Quarterly. 26:315-332
ISSN: 1545-0864
0735-9683
Popis: Using a scenario-based approach, an experiment is conducted to test whether the decision a physician makes to deny a prescription request (when a patient has requested a drug he or she has seen in a direct-to-consumer [DTC] ad) significantly impacts patient outcomes such as patient satisfaction and compliance intentions. The results suggest physicians can expect patient response to the denial of such a request to vary by the patient's gender in addition to the criticality of the condition being treated. The results also suggest, when treating less critical conditions, a physician can mitigate the negative effects of a denial with relatively little additional effort.
Databáze: OpenAIRE
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