Different strokes for different teams: The contingent effects of positive and negative feedback on the creativity of informationally homogeneous and diverse teams
| Autor: | Jing Zhou, Daniel L Van Knippenberg, Inga J. Hoever |
|---|---|
| Přispěvatelé: | Department of Organisation and Personnel Management, Human Resource Excellence |
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Knowledge management
business.industry Strategy and Management media_common.quotation_subject 05 social sciences Information processing 050109 social psychology Creativity General Business Management and Accounting Interdependence Information processing theory Homogeneous Management of Technology and Innovation Negative feedback 0502 economics and business 0501 psychology and cognitive sciences Business and International Management Valence (psychology) business Psychology Social psychology 050203 business & management Generative grammar media_common |
| Zdroj: | Academy of Management Journal, 61(6), 2159-2181. Academy of Management |
| ISSN: | 0001-4273 |
| Popis: | Feedback is a ubiquitous management tool. Employing this tool to meet the new challenge of enhancing team creativity, raises the important question of whether positive or negative feedback is more effective. Unfortunately prior research on feedback valence and creativity is limited to the individual level, neglecting team creativity’s interdependent and knowledge-intensive nature. We address this issue and advance the team information processing perspective on team creativity by integrating two heretofore separate research streams to develop a team-specific model about how negative and positive feedback enhance creativity via two alternative information processing routes, contingent on teams’ informational diversity. Negative feedback fuels teams’ systematic effort and attention to external, novel information. In informationally diverse teams, in which members hold different information and perspectives, these efforts promote team creativity through information elaboration. Conversely, positive feedback propels members to flexibly use their information and contribute the resultant divergent insights to the team. In informationally homogeneous teams, where these insights relate to others’ information and perspectives, these divergent insights trigger teams’ generative processing and in turn creativity. Results from a team experiment support the predicted feedback valence by informational diversity interaction on team creativity through elaboration and generative processing. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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