Counseling and new media technologies: A comparison of problem presentations in e-mail and in chat
| Autor: | Fleur van der Houwen, Wyke Stommel |
|---|---|
| Rok vydání: | 2015 |
| Předmět: |
Counseling
Male Medical education Physician-Patient Relations New media technology Electronic Mail InformationSystems_INFORMATIONSYSTEMSAPPLICATIONS media_common.quotation_subject Communication Remote Consultation Public Health Environmental and Occupational Health Professional-Patient Relations Online counseling New media Conversation analysis restrict Therapy Computer-Assisted Humans Narrative Female Psychology Social psychology Seriousness media_common |
| Zdroj: | Communicationmedicine. 12(2-3) |
| ISSN: | 1613-3625 |
| Popis: | In this article, we examine problem presentations in e-mail and chat counseling. Previous studies of online counseling have found that the medium (e.g., chat, email) impacts the unfolding interaction. However, the implications for counseling are unclear. We focus on problem presentations and use conversation analysis to compare 15 chat and 22 e-mail interactions from the same counseling program. We find that in e-mail counseling, counselors open up the interactional space to discuss various issues, whereas in chat, counselors restrict problem presentations and give the client less space to elaborate. We also find that in e-mail counseling, clients use narratives to present their problem and orient to its seriousness and legitimacy, while in chat counseling, they construct problem presentations using a symptom or a diagnosis. Furthermore, in email counseling, clients close their problem presentations stating completeness, while in chat counseling, counselors treat clients’ problem presentations as incomplete. Our findings shed light on how the medium has implications for counseling. |
| Databáze: | OpenAIRE |
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