Effects of emotion work on burnout and stress among human service professionals
| Autor: | Kayoko Ogino, Takashi Takigasaki, Koichiro Inaki |
|---|---|
| Rok vydání: | 2004 |
| Předmět: |
Adult
Psychometrics Emotions Nurses Burnout medicine.disease_cause Surveys and Questionnaires Stress (linguistics) Cognitive dissonance medicine Humans Psychological stress Burnout Professional Occupational Health General Psychology Human services Multilevel model Emotion work Middle Aged Expressed Emotion Caregivers Regression Analysis Factor Analysis Statistical Psychology Social psychology Stress Psychological |
| Zdroj: | The Japanese journal of psychology. 75:371-377 |
| ISSN: | 1884-1082 0021-5236 |
| DOI: | 10.4992/jjpsy.75.371 |
| Popis: | This study examined the relationship between emotion work (Zapf, 2002) and burnout. One hundred and eighty-two human service professionals (nurses and caregivers) completed questionnaires. A factor analysis revealed that the concept of emotion work had four main factors: "Negative emotions display", "Positive emotions display", "Emotional dissonance", and "Sensitivity requirements". In addition, the hierarchical regression analyses revealed only the main effect of "Emotional dissonance" on psychological stress reaction, whereas the main effects of all emotion work variables and two interaction effects of those on burnout. These results suggested that burnout was distinguished from psychological stress reaction by the differences in its relationship to emotion work. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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