In vitro fertilization healthcare professionals generally underestimate patients' satisfaction with quality of care
| Autor: | Ann-Kristin Sandin-Bojö, Matts Wikland, Ann-Louise Gejervall, K. Borg, Herborg Holter, Bodil Wilde-Larsson, Christina Bergh |
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| Rok vydání: | 2016 |
| Předmět: |
Adult
Male medicine.medical_specialty Quality Assurance Health Care Attitude of Health Personnel media_common.quotation_subject medicine.medical_treatment education Fertilization in Vitro 03 medical and health sciences Young Adult 0302 clinical medicine Nursing Patient-Centered Care medicine Humans Quality (business) 030212 general & internal medicine Quality of care media_common Aged Ivf treatment Sweden 030219 obstetrics & reproductive medicine In vitro fertilisation Health professionals business.industry Obstetrics and Gynecology Validated questionnaire General Medicine Patient-centered care Middle Aged Patient Satisfaction Family medicine Female business Biomedical sciences |
| Zdroj: | Acta obstetricia et gynecologica Scandinavica. 96(3) |
| ISSN: | 1600-0412 |
| Popis: | Introduction Previous studies have mainly compared professionals’ and patients’ ratings of the importance of different care aspects, finding poor agreement between the groups concerning patient-centered quality of care. There is still little known about professionals’ knowledge of how patients’ experience the quality of care they receive during in vitro fertilization (IVF) treatments. The aim of this study was to investigate how IVF healthcare professionals estimate patients’ experience of patient-centered quality of care and if certain factors influenced the IVF professionals’ perceptions and IVF patients’ experience of quality of care. Material and Methods All 16 IVF public and private clinics in Sweden participated in this cross-sectional study. A total of 268 IVF healthcare professionals and 3298 patients (women and men) undergoing IVF treatment between January and May 2015 participated by answering the validated questionnaire “Quality from the patients’ perspective of in vitro fertilization treatment” (QPP-IVF). Results Healthcare professionals significantly underestimated patients’ satisfaction with the patient-centered quality of care they received in all aspects measured. Both patients and professionals rated the most deficient factors to be “responsibility/continuity”, “participation” and “availability”. Healthcare professionals and patients belonging to private clinics evaluated patient-centered care as significantly better than professionals and patients at public clinics in almost all aspects measured. Conclusion The results of this study will increase the professionals’ understanding of the patients’ experiences during IVF treatment and provide additional knowledge when identifying areas to prioritize to improve quality of care. |
| Databáze: | OpenAIRE |
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