Measuring Travellers’ and Stakeholders’ Satisfaction on Perceived Sustainability of a Transport Interchange
| Autor: | Eftihia Nathanail, Irina Yatskiv Jackiva, Giannis Adamos, Evelina Budilovich Budiloviča, Maria Tsami |
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| Rok vydání: | 2019 |
| Předmět: |
seamless mobility
050210 logistics & transportation stakeholder analysis business.industry Quality of service 05 social sciences General Engineering users Environmental economics sustainability city hubs K4011-4343 Transportation and communication Computer Science Applications Sustainable transport analysis of gaps Public transport 0502 economics and business Sustainability 050211 marketing Business |
| Zdroj: | Transport and Telecommunication, Vol 20, Iss 4, Pp 379-388 (2019) |
| ISSN: | 1407-6179 |
| DOI: | 10.2478/ttj-2019-0031 |
| Popis: | The present paper aims at measuring the satisfaction of travellers and stakeholders on perceived quality of service provided at the Latvian interchange “Riga International Coach Terminal” and understand whether there are any gaps between the two groups of involved parties, based on their perceptions and expectations. To this end, a travellers’ attitudinal survey was organized and interviews with representative stakeholders were conducted, in order to capture and analyse their attitudes and preferences and extract those attributes that affect their satisfaction. Results showed that the interchange performs well in physical quality attributes, such as travel and wayfinding information provision, but in terms of access and aesthetics expectations in the internal and external design, some contradictory findings were revealed between travellers and stakeholders, validating the fact that understanding users’ perceptions can work as vital input to policy makers’ perceptions of an integrated sustainable public transport system. |
| Databáze: | OpenAIRE |
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