Progression of Emergency Medicine Resident Patient Experience Scores by Level of Training
| Autor: | James E. Colletti, Laura E. Walker, M. Fernanda Bellolio, David M. Nestler |
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| Rok vydání: | 2018 |
| Předmět: |
lcsh:R5-920
medicine.medical_specialty Health (social science) patient satisfaction communication Leadership and Management business.industry Health Policy HCAHPS Patient satisfaction emergency medicine Patient experience Emergency medicine Medicine patient/relationship-centered skills lcsh:Medicine (General) medical education business Research Articles |
| Zdroj: | Journal of Patient Experience Journal of Patient Experience, Vol 6 (2019) |
| ISSN: | 2374-3743 2374-3735 |
| DOI: | 10.1177/2374373518798098 |
| Popis: | Background: Patient satisfaction surveys are vital to measuring a patient’s experience of care. How scores of patients managed by emergency medicine (EM) residents change as residents progress through training is not known. Objectives: To evaluate whether EM residents’ patient satisfaction scores improve as residency training progresses, similar to clinical skill improvement. Methods: A retrospective cross-sectional study evaluated the correlation of patient satisfaction scores with EM resident year of training from 2015 through 2017. We evaluated for a change in score over time for the 4 “physician questions” and the “overall” score. Results: We evaluated 1684 Press Ganey surveys linked to 40 EM resident physicians during the study period. The mean top box scores for the 4 physician questions (concern for comfort [ P = .72], courtesy [ P = .55], informative about treatment [ P = .46], and listening [ P = .91]) and overall assessment of emergency department care ( P = .51) were not significantly improved over the course of resident. Conclusion: We did not observe a difference in EM residents’ patient experience scores as their level of training progressed. Comprehensive patient experience training for residents might be needed. |
| Databáze: | OpenAIRE |
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