Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS 'Quiet at Night' Across a Large New York Health System
| Autor: | Agnes Barden, Nicole Giammarinaro, Amy E Loeb |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Medicine (General)
Health (social science) Case Study Coronavirus disease 2019 (COVID-19) Leadership and Management business.industry quiet at night Health Policy Psychological intervention COVID-19 HCAHPS patient Experience R5-920 Percentile rank Nursing Respite care QUIET Health care Patient experience Accountability hospital Psychology business environment |
| Zdroj: | Journal of Patient Experience, Vol 8 (2021) Journal of Patient Experience |
| ISSN: | 2374-3743 2374-3735 |
| DOI: | 10.1177/23743735211056533 |
| Popis: | Promoting respite and sleep impacts a patient's health and their inpatient experience. As New York State's largest health system, Northwell Health has been on a journey to create a healing and therapeutic healthcare environment. By establishing leadership accountability, leveraging patient feedback and adopting evidence-based interventions, system and individual adult inpatient hospital improvements have been noted. Between 2017 and 2020, Northwell's overall system HCAHPS “Quiet at Night” Top Box performance increased by 4.7, improving 30 percentile rank points when compared to the Press Ganey national database. This case study outlines Northwell's pragmatic patient-centered strategy and examines the unanticipated impact of limited visitation due to COVID-19 on this HCAHPS measure. |
| Databáze: | OpenAIRE |
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