Designing Administrative Reforms for Maintaining Trust

Autor:	Lars Erik Kjekshus, Lars Klemsdal
Rok vydání:	2019
Předmět:	Public Administration Public management 0502 economics and business 05 social sciences 050602 political science & public administration ComputingMilieux_LEGALASPECTSOFCOMPUTING Business Business and International Management Public administration 050203 business & management 0506 political science
Zdroj:	International Journal of Public Administration. 44:241-249
ISSN:	1532-4265 0190-0692
DOI:	10.1080/01900692.2019.1694540
Popis:	This paper explores how to maintain trust while implementing administrative reforms. The contribution is to show how trust can be enhanced through the design of reform plans. Contrary to the position that favours trust-based management over authority-based management, this paper favours a relational understanding of managing trust, which involves balancing authority and openness towards employees’ involvement. Moreover, different situations will require different balance points between the two dimensions. The notion of ‘minimal critical specification design’ is advanced as a sensitizing conceptualisation of optimal reform designs for maintaining trust during implementation. The argument is illustrated through the case of a large administrative reform within the Norwegian welfare sector.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::24db8d9da77cee87ffbc10e5d7705771 https://doi.org/10.1080/01900692.2019.1694540 Zobrazit plný text záznamu