Primary Care Patients’ and Staff’s Perceptions of Self-Rooming as Alternative to Waiting Rooms

Autor:	Ramly, Edmond, Kamnetz, Sandra A., Perry, C. Elizabeth, Micek, Mark A., Arndt, Brian G., Lochner, Jennifer E., Davis, Sarah, Trowbridge, Elizabeth R., Smith, Maureen A.
Rok vydání:	2023
Předmět:	Family Practice Original Research
Zdroj:	Ann Fam Med
ISSN:	1544-1717 1544-1709
Popis:	PURPOSE: Most patients are escorted to exam rooms (escorted rooming) although patients directing themselves to their exam room (self-rooming) saves patient and staff time while increasing patient satisfaction. This study assesses patient and staff perceptions after pragmatic implementation of self-rooming. METHODS: In October-December 2020, we surveyed patients and staff in 25 primary care clinics after our institution expanded self-rooming from 4 specially built clinics during the COVID-19 pandemic. Semi-structured surveys asked about rooming process used, rooming process preferred, and perceptions of self-rooming compared with escorted rooming. RESULTS: Most patients (n = 1,561) preferred self-rooming (86%), especially among patients aged
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::234ed3ff43a7dc1dc5337a1f2d6b155f https://doi.org/10.1370/afm.2909 Zobrazit plný text záznamu Plný text ve formátu PDF