Reducing Stock-Out Incidents At A Hospital Using Six Sigma

Autor: Lina Al-Qatawneh, Abdallah Abdallah, Salam Zalloum
Jazyk: angličtina
Rok vydání: 2013
Předmět:
DOI: 10.5281/zenodo.1082260
Popis: In managing healthcare logistics, cost is not the only factor to be considered. The level of items- criticality used in patient care services plays an important role as well. A stock-out incident of a high critical item could threaten a patient's life. In this paper, the DMAIC (Define-Measure-Analyze-Improve-Control) methodology is used to drive improvement projects based on customer driven critical to quality characteristics at a Jordanian hospital. This paper shows how the application of Six Sigma improves the performance of the case hospital logistics system by reducing the number of stock-out incidents.
{"references":["El-Haik, B., Roy, D.M., 2005, Service Design for Six Sigma; A\nRoadmap for Excellence, John Wiley & Sons, Inc., Hoboken, New\nJersey.","George, M.L., 2003, Lean Sigma for Service, McGraw-Hill, New York.","Goldsby, T., Martichenko, R., 2005, Lean Six Sigma Logistics, J. Ross\nPublishing, Inc., Florida.","Knowles, G., Whicker, L., Femat, J., Canales, F., 2005, \"A conceptual\nmodel for the application of Six Sigma methodologies to supply chain\nimprovement,\" International Journal of Logistics, 8 (1), 51-65.","McKone-Sweet, K.E., Hamilton, P., Willis, S.B., 2005, \"The Ailing\nHealthcare Supply Chain: A Prescription for Change,\" Journal of\nSupply Chain Management, 41(1), 4-17.","Jin, M., Switzer, M., Agirbas, G., 2008, \"Six Sigma and Lean in\nHealthcare logistics centre design and operation: a case at North\nMississippi Health Services,\" International Journal of Six Sigma and\nCompetitive Advantage, 4 (3), 270-288.","Heuvel, J.V.D., Does, R.J.M.M., Verver, J.P.S., 2005, \"Six Sigma in\nHealthcare: Lessons Learned from a Hospital,\" International Journal of\nSix Sigma and Competitive Advantage, 1 (4), 380-388.","Craven, E.D., Clark, J., Cramer, M., Corwin, S.J., Cooper, M.R., 2006,\n\"New York-Presbyterian Hospital Uses Six Sigma to Build a Culture of\nQuality and Innovation,\" Journal of Organizational Excellence, 25(4),\n11-19.","Guinane, C.S., Davis, N.H., 2004, \"The Science of Six Sigma in\nHospitals,\" The American Heart Hospital Journal, 2(1), 42-48.\n[10] Bozdogan, K., 2006, \"A Comparative Review of Lean Thinking, Six\nSigma and Related Enterprise Process Improvement Initiatives,\" A\nworking paper at the Massachusetts Institute of Technology.\n[11] Tadikamala, P., 1994, \"The confusion over Six Sigma quality,\" Quality\nProgress, 27(11), 83-85.\n[12] Lambert, D.M., 2004, Supply Chain Management: Processes,\nPartnerships, Performance, Supply Chain Management Institute,\nSarasota, Florida.\n[13] Council of Supply Chain Management Professionals, 2008, Supply\nChain Management Terms and Glossary, Available at: http://cscmp.org/\n[14] Sachan, A., Datta, S., 2005, \"Review of Supply Chain Management and\nLogistics Research,\" International Journal of Physical Distribution and\nLogistics Management, 35(9), 664-705."]}
Databáze: OpenAIRE
Externí odkaz: