Consumer input into health care: Time for a new active and comprehensive model of consumer involvement
| Autor: | Ian A G Roos, Anthony Proietto, Elizabeth A. Fradgley, Alix Hall, Jamie Bryant, Rob Sanson-Fisher |
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| Rok vydání: | 2018 |
| Předmět: |
Process management
Quality management Process (engineering) media_common.quotation_subject consumer involvement Tokenism Review Article Representativeness heuristic consumer participation 03 medical and health sciences 0302 clinical medicine Surveys and Questionnaires Health care Humans Quality (business) 030212 general & internal medicine Review Articles media_common business.industry 030503 health policy & services Community Participation Public Health Environmental and Occupational Health Quality Improvement 3. Good health health care quality Electronic data 0305 other medical science business Delivery of Health Care Health care quality |
| Zdroj: | Health Expectations : An International Journal of Public Participation in Health Care and Health Policy |
| ISSN: | 1369-7625 1369-6513 |
| DOI: | 10.1111/hex.12665 |
| Popis: | Background To ensure the provision of patient‐centred health care, it is essential that consumers are actively involved in the process of determining and implementing health‐care quality improvements. However, common strategies used to involve consumers in quality improvements, such as consumer membership on committees and collection of patient feedback via surveys, are ineffective and have a number of limitations, including: limited representativeness; tokenism; a lack of reliable and valid patient feedback data; infrequent assessment of patient feedback; delays in acquiring feedback; and how collected feedback is used to drive health‐care improvements. Objectives We propose a new active model of consumer engagement that aims to overcome these limitations. This model involves the following: (i) the development of a new measure of consumer perceptions; (ii) low cost and frequent electronic data collection of patient views of quality improvements; (iii) efficient feedback to the health‐care decision makers; and (iv) active involvement of consumers that fosters power to influence health system changes. |
| Databáze: | OpenAIRE |
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